22 September 2016 @ 3:00pm UK time
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The importance of operational resilience in the financial industry has never been greater, as the intensity of cyber-attacks increases, the regulators continue to fine banks which suffer breaks in service impacting customers, and customers themselves become ever-more vocal in sharing their bad experiences via social media. The reputational, financial and commercial damage caused by breaches of operational resilience in today’s financial industry is severe.
Add in the mandatory change forced by events such as Brexit and the need to stay ahead on new technology developments such as blockchain and open APIs and it is clear that maintaining the right level of focus on operational resilience in today’s volatile environment is no mean feat. If operational resilience is defined as the ability to rapidly adapt and respond to dynamic changes – opportunities, demands, disruptions, threats – with limited impact to the business, and with a scope that spans people, process and IT, then it is pretty clear that most financial institutions’ operational resilience muscles will be getting a significant workout in this time of constant change. Regulation, technology, customer requirements, the occasional curve-ball like Brexit, all contribute to creating a potentially highly destabilising environment for firms without the right operational resilience mentality.
But could it be possible to transform operational resilience from an area in which financial institutions grudgingly invest as a damage limitation measure, to an activity which banks perceive as an opportunity to take a leading and differentiating role?
This webinar from Finextra and IBM will bring together a panel of operational resilience experts to explore how having an operational resilience strategy based on a structured assessment – driven by a conscious, deliberate and proactive approach to preparation and demonstration – could enable banks to achieve and prove higher levels of resilience, underpinning the successful achievement of business goals in today’s ever-changing environment.
The speakers include:
- Andrew Graham, Distinguished Engineer and Executive IT Architect - IBM Global Industries - Financial Markets and Banking
- Prashant Jobanputra - IBM Partner, UKI Head of Risk, Fraud and Finance
- John Steele - IBM Executive IT Architect, CTO Financial Services
Questions to be explored will include:
- Why is operational resilience so critical – and so difficult to achieve?
- How is disruptive technology such as blockchain and Open APIs both helping and hindering the operational resilience cause?
- What could be the role of industry collaboration in improving financial institutions’ operational resilience.
- How should banks approach assessments and audits as part of their operational resilience strategies?
- What is service thinking and how can it help?
- What do leaders in operational resilience stand to gain?