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Source: Hudson & Yorke
This report from Hudson & Yorke seeks to answer the question: Is there an opportunity for financial services providers to improve customer experience through the deployment of video technology?
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Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.
Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve.
How can they implement change without risking the stable operation of core systems and services?
This report provides the answers to this vital question.
Like many other regulations coming into force in the next 36 months, MiFID II is calling for enhanced monitoring, transparency and control of the end-to-end trade lifecycle.