20 July 2018
Visit www.gemalto.com

The future of customer service

01 February 2012  |  4510 views  |  0 Source: ItsOpen/first direct Team meeting

First direct charts the rise of the 'social customer' and the implications for customer service across the enterprise.

The report, commissioned by first direct and authored by social media consultancy ItsOpen, examines the role played by social media within the rapidly changing landscape of customer service and the cultural, functional and technical changes that are required to build the social enterprise.» Download the document now 1 mb (PDF File)

Comments: (0)

Comment on this story (membership required)

Related blogs

Create a blog about this story (membership required)

Solution source

Search by company or single key word