It's not just banks' retail sides that are exploring better and more innovative ways to manage, serve, and generate revenue from, their customers. Transaction banks operate across a multitude of channels. An enterprise-level view of customer relationships can help when delivering tailored services that ensure the most relevant product is delivered to clients at the appropriate time.
In order to improve the corporate customer experience, many banks are looking at real-time detection of cross-sell opportunities and establishing end-to-end visibility into payment and on boarding processes.
Finextra and Progress Software are producing this webcast to examine a number of areas:
- How can banks establish a single, real time view of corporate customer activity?
- How are banks using targeted, context-sensitive marketing to increase revenues?
- Can real-time monitoring and event-based predictive modelling help banks identify cross-sell opportunities?
- How are banks improving their payments processing in order to offer rapid and dynamic issue resolution?
- What is best practice in client on-boarding?
- Can banks take advantage of a more demanding regulatory environment?
Register now to hear the following panel discuss 'the single view of the corporate customer':
- Charles Henry Dubarry de Lassale, Head of Direct Channels and Integration, GTB, HSBC
- Michael Burkie, Market Development, EMEA, BNY Mellon Treasury Services
- Richard Bentley,Industry Vice President, Banking and Capital Markets, Progress Software
- Elizabeth Lumley, Special Projects Editor, Finextra (moderator)