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Systar on payments and the customer experience

Systar on payments and the customer experience

Source: finextra.com

Gilles LeFlambe, head of sales (FSI) at Systar, talks with Finextra about the state of payments prior to this year's EBADay event in Luxembourg.

This is a ten minute interview. Please jump to the following time stamps in the video to view each question and answer at your leisure.

00:08 The end-to-end customer experience is rarely measured. SLAs are a way to approach quality, but how do you manage them?

01:40 Intra-day liquidity hasn't been a big subject in payments, but changing patterns, volume increases and regulations are changing that. Is there a need to better manage intra-day liquidity in this industry?

05:45 The mindset of payments is not around real-time execution - but there is still a push towards real-time - what is driving this?

 

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