The annual briefing from UK payments body Apacs records a sharp rise in remote banking and plastic card use and an upsurge in card crime.
Over 12 million UK consumers now use remote banking services to manage their current accounts, reports Apacs, compared to 8.5 million in 1999. It is also growing rapidly amongst businesses, with one in five of all businesses now using remote banking.
Within ten years 34 million adults (68% of the 16 and over population) are expected to be accessing their current accounts remotely through their phone, computer, TV, mobile phone or other devices, forecasts Apacs.
Apacs also notes the continued strong growth of plastic card payments - now the most popular payment method in the UK after cash - and a sharp rise in card crime. Fraud losses on UK-issued cards in 2000 rose to £292.6 million, up by 55% on 1999.
The document looks at major trends in banking and payments, as well as forecasting future developments.
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