This year’s World Payments Report (WPR), a joint venture between Capgemini and Royal Bank of Scotland (RBS), provides analysis and insights into the changing global payments landscape. The report tracks trends and growth of non-cash transactions in markets around the world, examines the progress and impact of key regulatory and industry initiatives, and explores strategies for future payments innovation.
Capgemini and RBS were joined by other payments industry experts for this webinar hosted by Finextra. The panel debated the strategic messages behind the key findings in the World Payments Report and how they might be applied for commercial benefit.
Speakers included:
- Jeroen Holscher, Head of Global Payments Practice, Capgemini
- Teresa Connors, Head of Client Engagement, Payments, Royal Bank of Scotland
- Pierre Petit, Deputy Director General of DG Market Infrastructure and Payments, European Central Bank
Among other topics, discussion focussed on:
- The growth of China -which moves into fourth place behind the US- as well as other growth opportunities in terms of non-cash transaction volumes
- The UK’s experience with contactless payments: consumers have embraced this innovation, making 53m contactless transactions in March 2015, so what can be learned from this?
- Hidden payments – now estimated to account for 10% of non-cash payments: why are they growing, what risks do they represent, and how should payments players factor them in to future strategies?
- How to solve real-world customer issues and improve the user experience through holistic solutions?