Clearly innovation is a priority for banks, driven by rapid developments in technology, changing customer behaviour and the need to acquire new customers, increase revenues and cut costs. Innovation takes effort, an ability to play politics, and an almost unhealthy level of tenacity.
The Finextra and Infosys webcast Retail Banking Innovation - Adapting to a new age offers discussion from leading experts in retail banking.
- James Gardner, industry expert and BankerVision blogger (moderator)
- Sanat Rao, VP & worldwide head business development and alliances, Finacle, Infosys
- Stewart Bromley, head of digital solutions, HSBC (First Direct)
- Saul van Beurden, Operations & IT Banking/Strategy & Support, ING
- Liisa Kanniainen, VP at Nordea and executive director, Mobey Forum
Our expert panel discusses attitudes towards innovation, innovation priorities and the impact it's had on their overall strategy and operations.
Banks need to recognise how many so-called "painful moments" they face off to their customers and reconcile these a "pleasure curve." (Such as a store offering a child's play area, while parents wait in line at the register.) - Saul van Beurden, ING
By allowing small mistakes, Nordea learns from their innovation projects and improves on them. "If you do big mistakes, you burn your hands, do nothing for five years, but you don't learn." - Liisa Kanniainen, Mobey Forum
"We don't have an innovation strategy just for the sake of innovation....All of our innovation is aligned with our core strategies. There are things we do, that while it doesn't have a huge financial impact, from a people investment and a customer investment is huge." - Stewart Bromley, HSBC (First Direct)
Find out more and listen to the discussion now.