Cost reduction, creating strategic value, managing outsourcing models, risks and locations

• Just as firms were beginning to look more strategically at outsourcing as a value creator rather than a pure cost reduction exercise, the crisis hit - and now again it's all about cost. But as banks become surer of survival over the next year, are long-term value creation and game-changing restructuring back on the agenda? What shape will this take?
• Joint ventures, co-sourcing and staff augmentation, managed service models, hybrid models, captives, virtual captives and offshore third-party relationships - how are the benefits and challenges associated with each of these approaches changing?
• Location risk and opportunities - what geopolitical and economic trends are driving the development of new and existing offshore centres? What are the pros and cons of different locations?

BPO trends in financial markets

• How are commoditised settlement and trade fragmentation in Europe affecting buy-side and sell-side outsourcing?
• How will greater restrictions and transparency demands on hedge funds and the derivatives markets impact outsourcing trends?
• Middle office lift-outs - are they working for custodians and fund managers?
• How are staffing constraints impacting firms' use of outsourced knowledge-based processes?

Outsourcing trends in global transaction banking

• Opportunities and challenges in payments outsourcing after Sepa and the Payments Services Directive.
• Global trade and cash management provision in a worldwide economy in transition.
• White labelling and independent providers – different emerging models for transaction banking outsourcing.

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