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Location

London

Member since

2015

John Berry

MD at Customer Buyology Ltd

Posts: 0 Comments: 4

John is Commenting on

Yorkshire Building Society invests in video banking

Take a look at Bank Audi in the Lebanon - their Novo project - on YouTube: seen it in action - great "experience"

23 Sep 2015 Reply Read article

Yorkshire Building Society invests in video banking

Shame the service is only available during "working hours" - presume they are bank working hours? Excellent idea but missing out on seeing the need from the customers perspective. Including evenings and week-ends would be an idea?

23 Sep 2015 Reply Read article

Idea Bank takes on coffee shops with new branch concept

This innovation works - how do I know? Because when introduced in Abbey Natioanl in the UK (Costa Coffee) business rose by 23% - plus customer had a much improved experience!

18 Feb 2015 Reply Read article

US Bank enlists millennial advisors to find out what young customers want

Like this idea - something I have encouraged client s to do for some time. Important that the senior guys have taken on this responsibility

18 Feb 2015 Reply Read article