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John Berry

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Customer Buyology Ltd
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Followed by John Sims, Martha Boyle and 5 others you follow

Latest comments

Yorkshire Building Society invests in video banking

Take a look at Bank Audi in the Lebanon - their Novo project - on YouTube: seen it in action - great "experience"

23 Sep 2015 09:29 Read comment

Yorkshire Building Society invests in video banking

Shame the service is only available during "working hours" - presume they are bank working hours? Excellent idea but missing out on seeing the need from the customers perspective. Including evenings and week-ends would be an idea?

23 Sep 2015 09:25 Read comment

Idea Bank takes on coffee shops with new branch concept

This innovation works - how do I know? Because when introduced in Abbey Natioanl in the UK (Costa Coffee) business rose by 23% - plus customer had a much improved experience!  

18 Feb 2015 14:30 Read comment

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