The now and next for payments innovation

12 Mar 2024

Innovation is prevalent across all parts of the financial services industry and even more so within the payments eco-system. Last week I was pleased to take part in and present at the BPFI National Payments Conference 2024 in Dublin, exploring some of the most pressing trends right now. We can all recognise the growing complexity of the payments l...

Data in All the Right Places

06 Jun 2023

In the push to deliver more meaningful customer experiences, the role of data has gained increasing importance in the last few years. Wholesale transformation continues to unfold across the industry and as the role of digitisation continues to evolve and consumer needs increase in complexity, data is being used as a golden nugget to drive meaningf...

Trends in Financial Services

Are we ready for the age of hyper-personalisation?

09 Aug 2022

We are truly in the era of the customer. Gone are the days when standard products sets and a one size fits all approach was possible, as technology and intelligence propels us into an ever increasingly digital economy. Taking an outside in mind-set, it is imperative for financial service providers to reassess their purpose and direction to keep th...

Banking Strategy, Digital and Transformation

How can banks embrace the post-pandemic relationship with customers?

11 May 2021

The past 12 months have been a period of intense learning for banks, providing them with unique insights into the customer experience and what services will be at the core of their offering for the years ahead. Banks must now look at how they implement these learnings and ensure they maximise the opportunity to strengthen customer relationships a...