Trends in Financial Services

Can customer-centricity solve banks’ productivity problems?

01 Jun 2018

Today banks face a major profitability challenge 2018 is set to be a momentous year for banks as transformative regulations come into play. PDS2, MiFIDII and GDPR have been announced to be earthquakes that will shake the entire banking industry. While we may not yet see their full effects, we are already feeling the tremors. The transformation e...

Banking Regulations

2008-2018, two turning points for the financial services sector

04 May 2018

10 years after the last financial crisis, a new upheaval in banking It’s been 10 years since the global financial crisis, considered by many to be the worst since the great depression. New regulations like the Banking Act of 2009, the FSA Remunerations Code, Know Your Customer (KYC), accompanied by stress tests, have been put in place in this dec...

2021 banking predictions: What to expect after a year of uncertainty

18 Feb 2021

2020 has been a historic year. The COVID-19 pandemic and ensuing economic downturn forced the banking industry to reset, reimagine and reinvent itself practically overnight. Banks were forced to close branches while employees switched to working remotely and customers could only bank online or via the telephone. Where the 2008 banking crisis cause...