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Profile
Location
Singapore
Member since
2013
Reads
Digitalist Magazine
Writes about
Retail banking

Mukesh's blog archive

2014 (1) 2013 (6)
Mukesh Gupta

Mukesh Gupta

Director at SAP India Pvt ltd
Message Message me Posts: 8 Comments: 8
Bio I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Career History Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder, CEO of a start-up called Innovative Enterprises. The venture was in the

Blogs

Innovation in Financial Services

The Future of Banking - Potential and Threats

01 Sep 2016

The past decade has already seen a lot of industry structures being redefined with leaders going bust and new age companies taking their place. One of the industries that seems to be on the cusp of going through a similar upheaval seems to be the banking industry. If you look at what a bank does at its core, it is only two things: Collect money...

Finance 2.0

Is Banking now a Commodity Service?

27 May 2014

If you happen to notice of late, all banks now have been relegated to a commodity status. It doesn't matter which bank you want to do business with, you will find that all of these banks offer very similar services, with very similar fees. We can use our ATM cards on the ATM machines of any bank. All banks offer internet banking, some easier to u...

2

Innovation in Financial Services

Relevance of Banking - Financial economy to Network Economy

30 Aug 2013

Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have money, aggregate the same and loan out the money to people who needed it. The banks were needed as there was no way that people who had money could know ...

Innovation in Financial Services

Crowd funding and Banking

22 May 2013

There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other financial system has been able to address well. Some of these crowd funding platforms are now moving from crowd-funding (in lieu of kind & merchandis...

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Mukesh is Commenting on

Is Banking now a Commodity Service?

  Totally agree. I am actually surprised at the number of banks still doing business, with no clear differentiators!  Maybe one way to differentiate for banks could be to charge for transactions. What can they do to get their customers to pay for the transactions? I think that the low trust for banks is due to their own mistake. Cost savings and improved efficiencies drove all banks to discourage their customers to visit their branches and hence driving banks to become the faceless, heartless corporate machinery. And once that happens, the trust level automatically goes down. In my opinion, retail banking is in for an overhaul sometime soon in the future.  

27 May 2014 Reply Read article

Why are Physical and Financial Supply Chains out of Sync?

  Great blog post with some interesting thoughts.

18 Sep 2013 Reply Read article

Relevance of Banking - Financial economy to Network Economy

  Another thing that the banks can do is to connect their various customers and enable commerce between these customers. This opens up another source of competitive advantage for the banks. If done well, this can create a viral growth as the value of the network will grow exponentially with every additional node and will become more and more difficult to break this network --> Sustained competitive advantage for the bank that gets this right the first time.   

31 Aug 2013 Reply Read article

Apple and Rolex

  Alexander - The questions that you are posing are very valid and important for organizations like Visa or AT&T to think and find an answer..  This also provides an opportunity to the other players in the ecosystem - The mobile operators, Software organizations that develop apps & the handset manufacturers to think of the role that they want to play in the game.. The larger their canvas, the larger could be their opportunity..  Thanks for sharing your insights. 

04 Mar 2013 Reply Read article