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24 Jul 2019
Making major financial decisions is often emotive. Empowering users to make the right choices is possible if the best information is provided to them through a clear and effective user interface. Bringing together elements of data to underpin the decision, and user experience to manage the process, is the heart of experience management (XM). Banks...
11 Oct 2017
There is a dichotomy at the heart of talent shows like Pop Idol. Catapulting inexperienced people into the mainstream music business, controlled by distributors rather than producers, typically leads to short-lived success - at best. In the banking world, the second Payment Services Directive (PSD2) will come into effect in January, 2018, allowing ...
18 Jul 2017
The Star Wars universe is filled with annoying robots; they are terrible workers, nervous, inattentive and sloppy. There is a good reason behind that. For George Lucas, it seems these flawed robots were created as a plot device to justify armies of human clones. Ironically, he had to give his robots “human” qualities to justify increasing headcoun...
26 Jun 2017
Economics can teach us a few lessons in our approach to technology set-up. From an economic perspective there is a lot of risk in being a producer. It requires commitment to fixed infrastructure — buying it, setting it up and maintaining it — in order to develop the assets to sell. Product diversity requires further expenditure on fixed infrastruct...