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Barclays On-line Banking deserves better error messages

02 Jan 2014

Yesterday 1st January I logged in to Barclays Internet Banking as usual, to make a payment to a new Payee. When I progressed to submit the payment, I got an error message no.6 "we have technical issues, please try again later". Thinking the service might be down for planned outages on it being New Years Day, I waited 5 hours and tried aga...

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RBS does have robust procedures

01 Oct 2013

I consider myself primarily an RBS Customer, with other on-line accounts at many other Banks including Barclays & Halifax. Overall I am very reassured by the RBS processes, however ..... I do find it a pain that if I need to change the transaction reference to a pre-existing Payee (eg Invoice number), I do have to dig out the Cardreader. When m...

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National Savings and Investments are rather too lethargic

17 Apr 2013

National Savings & Investments : Once you've bought your Premium Bonds online then you are ’obliged’ to register with NS&I’s "Online and Phone Service", ostensibly for your “Security and Convenience”. Until they’ve processed your registration (which has to be done on paper), you can’t access your Account on-line. If you try you ge...

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RBS Internet Banking is not for the English

28 Jan 2013

I had fun with RBS Internet Banking on Sunday. When I went to Login as usual via a page dedicated to RBS Customers in England, I got an error message that my Login credentials hd not been recognised. I contacted their Help Desk via Chatroom, and they assured me everything was working correctly, and what I needed to do was delete all my Cookies &...