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Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.
The banking and financial services industry is ripe for technological disruption. Banks are naturally experimenting with AI (artificial intelligence) to automate traditional day-to-day transactions; w...
As per a recent CNBC report (1), In US, fintech companies accounted for 38 percent of all US personal loans in 2018. That's a revolutionary growth from just 5 percent in 2013. On the other hand, tradi...
Over the last few years, the success of so-called digital and challenger banks has depended largely on their ability to market themselves as “different”. An increasing number of retail customers have ...
Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and ...
There are many Bank branches (Retail Banks) operating across India. Do we really need so many branches of the bank to tap customer base? I personally feel going forward there will be following activi...
Customer experience transformation has been around for more than a decade. It was widely popular in retail industry which was quick to recognize Customer experience as a competitive differentiator. Th...
Account Number portability (ANP) is set to be a game-changing year for retail banking in EU. As the PSD2 (Revised Directive on Payment Services Directive) becomes implemented, Customer are provided wi...
Digital overdrive is driving the ubiquitous plastic money out of users’ wallets. The change is not only rampant in developed economies but also in fast growing digital economies such as India and Chin...
The multi-factor authentication market is experiencing new dynamics. For the last 15 years, strong authentication was not a top of mind concern for organizations and was mainly based on hardware token...
Once a mainstay of the banking industry, current accounts are increasingly perceived as a utility product. Despite their maturity, they remain the second most complained about banking products in the...
Last Monday, 96% of CYBG shareholders voted to accept Virgin’s all-share offer to merge. It looks like the happy couple is set to create the biggest challenger bank ever in the UK. But behind the hea...
I have spent a lot of time at FinTech conferences over the last few years contemplating the impact of PayTech, RegTech, LendTech – and everything in between – on the future of the financial services i...