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Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.
This is the first of our predictions for the Payments industry in 2018, and it is about the UK's Open Banking. This is a very high-profile and government-endorsed project to open up Retail and SME ban...
In a recent blog post, I floated the idea that it might be time to renew the ‘purpose’ of banking by incentivizing ethical behavior, and I asked whether challenger banks – such as Monzo, Metro, Tand...
Finland celebrates its 100 years of independence this year. Being attacked in 1939 by the Soviet Union was a particularly painful part of the journey. The progress after the war - from an agrarian cou...
I have been proclaiming for some time that ‘omni-payment’ is the missing element in many retailers’ full omni-channel customer service offering. What I mean is that many retailers offer their goods an...
Borrowed most of this into my post (nbr 350 btw) from a paper by Markus Hautala and Antti Kettunen at Tieto. "... Trust in the digital age is broken. Can you remember the last time you got insura...
https://www.dropbox.com/s/8ikan8rh1h2h9v1/Bo%20Harald.mp4?dl=0
You can’t successfully become a data led organisation without the right leadership. A recent study, conducted by Forrester in collaboration with Atos, found that the adoption of data analytics is alr...
Banks across the globe are investing big dollars into Intelligent Bots. HSBC has recently announced a low-cost online investment service that uses algorithms to match customers to an investment portfo...
A question we find ourselves asking is how can we deliver on customer experience in a digital payments era? This blog looks to discover that answer! Scalability, availability, and reliability - these ...
Last month the finance ministry announced that Britons could save hundreds of millions a year as credit and debit card fees added to payments will be axed from January 2018. The total value of surchar...
In Part One I wrote about the problem with the UK banking model and why it undermines the UK economy. In summary, banks need to lend to make their current account model work; this helps a lot of peopl...
So, imagine you are CEO of a major British bank. You’ve got a problem to wrestle to the ground. Who do you really want to have as your customers? It’s not as easy as saying “anyone”, (which is the