Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
I generally find the subject of banking, risk management, payments and so on to be pretty serious stuff. After all I have spent my entire career dealing with the various aspects of all of this. I mu...
I note there is a movement afoot to revert to plain language and traditional type mortgages in these changes we see sweeping the financial industry. I'm all for plain language. Keep it simple. Anythi...
It never ceases to amaze me that in the world of banking two different worlds can seemingly co-exist side by side, each oblivious of the other. There are many examples of this, such as "sound ris...
I've seen plenty about Web 2.0 and people wondering how do banks get into social networking. From what I can see most of you have it back to front. It's not about using the new social media communicat...
Many enterprises have seen that focusing only on the core may be detrimental as there are few examples that this has created innovation based growth. This does not mean that routine tasks, that can be...
" The role of the innovator is to meet customers on their terms as human beings.The goal of the innovator is to empower your customers to realize the change they want to see in the world." P...
I have noticed a few things lately. Corporations have an obsession with information. That's essential you might say. I'd agree that information is essential, but exactly what? It is important to make ...
One of the reasons I haven't been too excited by the latest gadgets to 'assist' the customers at our dinosaur banks is because quite frankly - the whole idea is just ridiculous and obsolete. From wher...
Despite the apparent batten down the hatches and ride out the storm attitude of many businesses during this downturn, our recent research shows that the business side of large retail banks across Euro...
If you are of a certain age, then you remember the original Star Trek series (let's all forget about that new one that opened last month). Captain Kirk, Mr. Spock, Dr. McCoy and the rest of the inte...
Big call. I have seen the light or more accurately 'retail banking' at the speed of light. Natural, easy, safe, private - the way the customer wants it. So fast it's invisible - you don't even see an ...
Arguably this is not a blog, as it has been too long since my last missive - perhaps on this occasion it should be categorized as a periodic rant in disbelief at human ability not to learn from others...