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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
Congratulations must go to Gary Wright who chaired the corporate actions automation conference in London week before last week. The conference did two things that are pretty rare these days. It actu...
The questions a bank needs to ask include: Do our customers know enough about our products and services? The answer to this is always no. Can we handle some (possibly negative) feedback? ...
I don't know whether to be concerned or pleased that 100 million of us may be paying by mobile by 2011. The Gartner report suggests that: wireless application protocol (WAP), - requiring software an...
Here are some of the influential technologies and inventions which have each in their own way revolutionised the retail banking business in the last 1000 years. Money, guarantees and loans have been a...
Any new rival to Visa and Mastercard should seriously consider ditching the card concept altogether and utilising customer's mobile phones. A solution which didn't require the current EFTPOS system mi...
A great idea to have the proof of age card. At least you won't be able to use someone else's will you? I do think it's an good attempt at improvement, but it's a bit too much for status sensitive youn...
It's pretty obvious really. The main reason is 'because we can'. Next comes 'because more people choose or aspire to carry one than other any item in history'. Mobile phones are becoming ubiquitous an...
Vasco selling readers on Ebay*? Last week they were giving them away to corporates, this week it's ebay. I suppose they'll find their market somewhere. Perhaps in the Collectibles category. I'm sorry ...
It's great news for FI's s that many customers want to use the online channel to manage their credit card account, apply for cards and we can assume generally do more business with their FI's. This pr...
Botnets Enlarging, Again There must still be a few idiots opening those unsolicited emails. Apart from the facts that my wife would leave me if I took up all those 'enlarging' offers and I'm too hones...
It seems everyone is getting 'into' mobile transactions, mostly without thinking. Paymate India have introduced SMS based payments:; "Once you choose to pay via PayMate at any of the accredited...
More about 'Mobilisation and The Art of War in Transaction Space'. Whether online or in a branch - people DON'T WANT TO 'BANK' - it's just a necessary evil. The main reason that banks don't feature in...