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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
B2B Market Place With the advent of new technology and sky rocketing business needs B2B market place is gaining momentum like never before. It’s been predicted by industrialist and experts, that by 20...
Comparing different approaches with advice on how to find the right mobile strategy The assumption that Mobile Device Management (MDM) is the same as Mobile Application Management (MAM) is a popular m...
Customer experience is of paramount importance to companies across all industries. No longer does a bank only have to consider how its customer service measures up to rival banks, it’s also compared t...
If you knew that you were wasting 15% of your IT development budget, how much effort would you put into solving the problem? I’m guessing you’d move mountains to eradicate that level of waste in your ...
Being involved in a collections process can be a difficult and often distressing process. Even something as innocuous as the ringing of a phone can come to make a person’s blood run cold, as they anti...
As Anti-Money Laundering (AML) regulations and expectations have continued to grow and change (e.g., the new FinCEN CDD Rule and the 4th EU Money Laundering Directive), so too have the expectations of...
It's with great pleasure I am now able to share the findings from my latest Intermediary Mortgage Survey. The survey findings represent 27 lenders, who between them represent an 86% share of gross mor...
There are two ways to look at the future, the first assumes a linear progression from past achievements and is relevant to forecasting short periods of time, where the future is a derivative of the
Known as the currency of the Internet, bitcoin - the distributed, worldwide, decentralised digital money - has been dominating the news in recent times. However, now garnering just as many column inch...
Increasing overhead and declining margins can drive an organization to the realization that a turn towards cost take-out strategies such as outsourcing might be the answer to improve their bottom line...
RegTech has grown from a niche, fledgling subset of the FinTech ecosystem to one of its most promising and exciting areas. RegTech, or ‘Regulatory Technology’, is a term used to describe the current g...
Introduction Know Your Customer (KYC) processes require banks to validate and verify primary documents as part of due diligence. Currently the market is flooded with KYC utilities that help manage the...