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Anything that can be used to better manage and govern data.
When a financial sector customer becomes less active it is often an important signal that they have reached a new stage in their lifecycle, and critically need specific handling. We will look at some
In the corporate world, the usage of Excel files is still enormous. Many business tools are still running in Excel, often extended with VBA macros and applications. As an Excel fan myself, I can relat...
What is clear from the pandemic is that financial institutions need a standout online presence if they are to prosper today and in the future. The health crisis has hastened acceptance and reliance on...
I have nothing against Harrogate, well not consciously at least. However, over recent months there has been much discussion about unconscious bias in many walks of life - including mention in this art...
Contemporary government policy interventions are increasingly defined by data, indicators, and metrics. Furthermore, Data-driven ‘radical incrementalism’ methodologies devised by the now independent t...
The last couple of months have been nothing like anything we’ve ever experienced before. As the UK government continues to make significant interventions in response to COVID-19, businesses continue t...
The financial services industry is in unchartered territory as it attempts to plot a path through the current pandemic. Financial institutions are having to make big decisions at speed about how they ...
When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They...
Slowly yet steadily, Banks are seeing customers (including ourselves) picking up services that have distinct digital capabilities. The mechanics of customer interaction has rapidly shifted from phys...