18 February 2018
Craig Ramsey

Craig Ramsey

Craig Ramsey - ACI Worldwide

38Posts 141,374Views 1Comments

Mobile is not for everyone all the time. Blog Series Week 7

07 May 2014  |  2376 views  |  0

Just because I have a smartphone, doesn't necessarily mean I want to do everything on it. For me, a smartphone is useful for browsing or grabbing snippets of information, and I even use it as a telephone once in a while. But maybe I’m just too old to see the appeal of sitting and staring at a 4-inch screen to watch the news.

As a consumer, I originally loved and trusted my mobile phone to make those emergency phone calls saying I would be late for dinner. Once smartphones entered the market, I then relied on it to pull up directions to a restaurant or Google a trivial point to win an argument with a friend. Today, I trust my phone enough to make occasional purchases (i.e. buy printer ink, book taxis). As a consumer this is a practical, reliable device that helps me navigate everyday activities and communication.

In the business world, however, the ‘real-estate’ of the mobile phone screen is simply too restrictive for many of today’s bank-required processes. Anyone fancy a Letter of Credit on a 4 inch mobile screen? The mobile revolution has been fast, the iPhone has yet to blow out the candles on its 7th birthday and yet the expectations of the market have been altered.

Banks are catching up, and the rapid adoption of consumer mobile banking should be a warning bell to the corporate market. It wasn't that long ago when I was uncomfortable entering payment information into my mobile device to make a quick purchase; now I do it without much thought. Of course, predicting the future is tough.  But one thing for sure is that the need to manage your work away from your desk will continue.  As our personal mobility has increased, and the boundaries between the office and home blur, we require access to work from wherever we are.

Simple mobile-based banking tasks have already been introduced to the market (e.g. payment approval). But it will likely be a simplification of other action items that will give greater control to the corporate user, to bank when they need to bank and not just when they are in front of their PC. Mobile should be enabled in everything we do, giving the user flexibility to bank when, where and how they choose.

Mobile is not a device; it's a way of working.

TagsMobile & onlinePayments

Comments: (0)

Comment on this story (membership required)

Latest posts from Craig

New Payments Ecosystem of Real-Time Payments

12 October 2017  |  6408 views  |  0 comments | recomends Recommends 0 TagsPaymentsOpen APIsGroupUK Faster Payments

When Immediate Payments Go Bad

09 October 2015  |  3415 views  |  1 comments | recomends Recommends 0 TagsPaymentsSibosGroupFinextra@Sibos

EBADay focus on Immediate Payments comes up short

18 May 2015  |  2922 views  |  0 comments | recomends Recommends 0 TagsPaymentsTransaction banking

Digitalisation - Mind the Gap

01 October 2014  |  2557 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineTransaction banking

SEPA, is the burden turning into a benefit?

02 September 2014  |  4720 views  |  0 comments | recomends Recommends 1 TagsPaymentsRisk & regulation

Craig's profile

job title Director of Product Manager
location Watford
member since 2009
Summary profile See full profile »
Craig Ramsey has worked in the payments industry for over 30 years, working with banks and software vendors to improve solutions to customers. Craig is ACI's global Director of Product Management for...

Craig's expertise

Member since 2009
38 posts1 comments
What Craig reads

Who's commenting on Craig's posts