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Consumer ombudsmen - protecting costs - not consumers

In my previous post I recommended transparent charging for services - covering the costs as a minimum - to guide the consumers to act in their own interest.

Oddly enough this is not widely supported by consumer ombudsmen. They seem to do all they can to delay visible pricing and nudging customers into better and more economical services.

Do they not understand that the customer pays every cent of the costs - hidden or visible?

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Bo Harald

Bo Harald

Chairman/Founding member, board member

ZEF, Transmeri, Demos, Real Time Economy Program,

Member since

04 Nov 2008

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Helsinki Region

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.


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