17 October 2017
Craig Ramsey

Craig Ramsey

Craig Ramsey - ACI Worldwide

38Posts 135,837Views 1Comments


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The customer is always right

21 September 2011  |  4318 views  |  1

It’s a fact that when it comes to banking and payments, customers have high expectations of reliability, efficiency and dependability. This has not changed over the decades.

What makes it more challenging for banks today is the speed at which transactions occur, along with the sheer growth of the number and complexity of payments. More and more payments are being executed in real time as more customers use online services and mobile banking, moving away from ACH to immediate payments.

Real time processing for customers means real time everything—real time status information, real time settlement, real time balance positions, real time response to questions, real time resolution to problems – especially in the light of regulations concerning liquidity such as Basel III that demand a intra-day view of liquidity.

Adding in the development of more payment destinations, more settlement paths and more originating channels increases the complexity of the transactions – and the information that accompanies them.

However, banks can differentiate themselves in the amount and timeliness of the information around the payment itself, and it is this that will help one or two banks stand out from the crowd in the future. The question is – which banks will it be?


Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 22 September, 2011, 18:24

@Craig R:

Apart from TARGET2 which is only applicable for EURO payments, are you aware of any realtime, cross-border, bank-to-bank payment methods? The fastest I've come across for, say, the USA-INDIA corridor, is the T+2 Amex FX International Payments product.

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job title Director of Product Manager
location Watford
member since 2009
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Craig Ramsey has worked in the payments industry for over 30 years, working with banks and software vendors to improve solutions to customers. Craig is ACI's global Director of Product Management for...

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