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Bo Harald

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Bo Harald - ZEF, Transmeri, Real Time Economy Program

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Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Online banking is not ready

26 May 2011  |  5679 views  |  0

Online banking is not ready as long as users:

- users have to type in loads of reference numbers, dates, amounts etc when paying bills

- do not get mobile notifications when needed for too low or too high balances, transactions effected, invoices received etc

- cannot approve proposals with mobile press “a” for affecting proposal (invoice payment, new repayment schedule, new service etc)

- do not have handy way of listing payments per receiver and sender

- cannot use the account statement as cash based accounting (in accordance with new EU VAT directive) and cash flow estimate

- the user experience is different when you log on in employee or private role

All of these can be done once the bank is starting to provide e-invoicing as a part of extended payments services and connect to multi-device mobile environments.

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