14 December 2017
Bo Harald

Good for society at large

Bo Harald - ZEF, Transmeri, Demos, Real Time Economy Program

353Posts 1,337,064Views 260Comments
Innovation in Financial Services

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

There are no corporate customers

10 May 2009  |  6158 views  |  0

There are no "private customers" either.. Only human customers in different roles. And they surely deserve to be served with similar tools, logic and language irrespective of the role. Anything else is bad service and slowing up adoption of more productive practises in both roles.

This is especially important for SMEs - 23 million of them in EU. It is well known that the bureacratic and reporting demands put on them is continuing to grow at the same time as their customers and suppliers ask them to change behavior in many - and too often disparate ways. This is just adding up to too much - as the EU commission has well taken note of.

We should all support making life easier for them. Again banks are in an important role - how similar are your "corporate" e-banks compared to "private" e-banks? Do you offer simple enough tools? Is your communication written by experts on products - or experts on simplification? Now is the time to take a hard look.

a member-uploaded image TagsPayments

Comments: (0)

Comment on this story (membership required)

Latest posts from Bo

Finland 100 years

09 December 2017  |  3751 views  |  0 comments | recomends Recommends 0 TagsRetail bankingInnovationGroupDisruption in Retail Banking

Impact evaluation - much to do

04 December 2017  |  2273 views  |  0 comments | recomends Recommends 0 TagsRisk & regulationInnovationGroupFinancial Services Regulation

Make it possible, make it mandatory and then move to the next

21 November 2017  |  2590 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineInnovationGroupDigital Banking Trends

Human-centred approach to data leads the way to a smarter digital age

15 November 2017  |  2878 views  |  0 comments | recomends Recommends 0 TagsInnovationOpen APIsGroupDisruption in Retail Banking

Pretty ok Real Time Economy overwiev

14 November 2017  |  2235 views  |  0 comments | recomends Recommends 0 TagsMobile & onlineInnovationGroupDisruption in Retail Banking

Bo's profile

job title Chairman/Founding member
location Helsinki Region
member since 2008
Summary profile See full profile »
Independent advisor and board professional

Bo's expertise

Member since 2008
338 posts260 comments

Who's commenting on Bo's posts