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Freddie McMahon

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 2

Just as a reminder, Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found within documents. USE CASE: HOUSEHOLDER P...

29 Dec 2017
Innovation in Financial Services
Freddie McMahon

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 1

The Opportunity The simplification of Complex Knowledge is a paradigm shift opportunity for chatbots, with the potential to bring benefits to every person and every organisation on the planet. The...

22 Dec 2017
Fintech innovation and startups
Freddie McMahon

CHATBOTS: FOLLOWING THE MONEY

At this early stage of the chatbot evolution, it is difficult to determine the current state of being able to value chatbot firms. Valuation of new innovations is often influenced on future potential....

16 Dec 2017
Futuristic Banking
Freddie McMahon

CHATBOTS OVER-HYPE: UNDERSTANDING THE CONSTRAINTS OF NATURAL LANGUAGE PROCESSING

As covered previously, Chatbot Natural Language Processing (NLP) is not underpinned by Artificial Intelligence that is a Singularity, all knowing, god like. Once this is obviously clear then it is imp...

08 Dec 2017
Innovation in Financial Services
Freddie McMahon

STATE OF THE CHATBOTS MARKET: OVER-HYPED AND UNDER-HYPED AT THE SAME TIME

The Chatbot market has reached an unbelievable state. It is both over-hyped and under-hyped at the same time. There is no doubt that conversation-as-a-service will become the primary means for human...

02 Dec 2017
Digital Banking Trends
Freddie McMahon

CHATBOTS: THE LIMITATIONS OF NATURAL LANGUAGE PROCESSING

The most common misperception about Chatbots is that Natural Language Processing (NLP) is the only method for delivering conversation-as-a-service. Though this is not true, as covered in earlier artic...

24 Nov 2017
Futuristic Banking
Freddie McMahon

CHATBOTS: DIGITAL TRANSFORMATION VERSUS A PARADIGM SHIFT

Chatbots, the human side of artificial intelligence, are showing significant signs of market growth, primarily due to the ability to make material reductions in costs, whilst delivering superior custo...

17 Nov 2017
Futuristic Banking
Freddie McMahon

CHATBOTS AND BLOCKCHAIN START TO CROSS-FERTILISE

There is a very early emergence of Chatbot capabilities being enriched by Blockchain. There are three distinctive use cases: Conversational Customer Consent Certain types of Chatbots provide a viabl...

11 Nov 2017
Futuristic Banking
Freddie McMahon

JUNIPER RESEARCH: COST AND TIME SAVINGS FROM CHATBOTS

Juniper Research believes the emergent evidence from using Chatbots has the potential to replace the tasks of targeted human workers through fluent conversations with human users. They believe that Ch...

03 Nov 2017
Fintech
Freddie McMahon

FORRESTER RESEARCH THE CHATBOTS ARE COMING THE REVOLUTION OF CONVERSATIONS

Forrester Research has significantly increased its coverage of Chatbots especially for delivering customer service. They are already seeing evidence that chatbots are starting to make a difference w

27 Oct 2017
Futuristic Banking
Freddie McMahon

GARTNER RESEARCH EARLY STAGE ENTERPRISE CHATBOT INSIGHTS THE REVOLUTION OF CONVERSATIONS

Gartner Group have recently identified the following four emergent trends for using Chatbots in the Enterprise: 1. Call Center Help Desk: Chatbots are reducing the cost of customer queries by handlin...

20 Oct 2017
Fintech innovation and startups
Freddie McMahon

CHATBOT BANK TELLERS BEGIN JOINING THE WORKFORCE WITH REGTECH CHATBOTS EXPECTED TO FOLLOW IN 2018

DBS Bank has been recognised as the Bank of the Year, Asia by The Banker, a member of the Financial Times Group, and Best Bank in Asia-Pacific by Global Finance. The bank has also been named "Saf...

13 Oct 2017
Fintech