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Alex Kreger

To Survive in User-Centered Economy, Financial Services Have to Deliver a Perfect User Experience

Some experts fear that the sharing economy will destroy a traditional capitalism with its global corporations, banks, and supply chain. For instance, Uber — a simple service to search private drivers

22 Dec 2016
Innovation in Financial Services
Alex Kreger

How FinTech Affects Banks by Betting on User Experience?

Bill Gates said that banking will always be needed, but banks as we know could easily disappear. And FinTech is all about winning changes and everyday finance improvements. In 2015 venture capitalist...

15 Dec 2016
Innovation in Financial Services
Alex Kreger

Banking UX Design Challenges and Opportunities in 2017

User Experience (UX) in banking is about human feelings, impressions and behaviours while using banking digital interfaces. For my UXDA agency the aim of banking UX engineering is to create financial ...

29 Nov 2016
Innovation in Financial Services
Alex Kreger

Three Banking User Experience Mistakes You Have To Avoid

I found 3 key findings in Capgemini and Efma annual Retail Banking Report 2016 about banking customer experience, which I want to share with you. 1. Banks are focused on older customers leaving Gen...

28 Sep 2016
Innovation in Financial Services
Alex Kreger

Will Technology Force Banks to Cut Millions of Jobs in The Next Decade?

Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredi...

12 Sep 2016
Innovation in Financial Services
Alex Kreger

Is it true that traditional banks are engaged in self-deception?

We are constantly discuss that financial design should be clear, simple and helpful in solving user issues. Traditional banks agree, but they wonder why we have to constantly repeat what appears to be...

29 Aug 2016
Innovation in Financial Services
Alex Kreger

How Banks Are Losing Millions by Ignoring UX Design

I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used anot...

22 Aug 2016
Innovation in Financial Services
Alex Kreger

Why People Are Stuck With Finances And How Technology Can Change It

Have you ever thought why people are bad at understanding and planning their finances? Why is their debt almost as big as their pay check? Why they are so reckless with their money after a payday? Ans...

19 Aug 2016
Innovation in Financial Services