In the eBilling world the debate over the use of the stick or carrot is now the hottest topic. Especially with the recent class action suite against T-Mobile. The reason for the uproar is T-Mobile's
B2C eBilling has failed. In its many guises (Electronic Billing, EBPP, Paperless Billing), ebilling has been around for many years now, yet adoption rates continue to fall dismally short of expectati...