26 July 2017

Retail banking

Bill SafranVizolution - London

Banking on frictionless customer journeys

4 hours ago  |  1345 views  |  0 comments | recommendations Recommends 0

In 2014, the “age of the customer” was born as a phrase and remained largely abstract. But fast forward just a few years and in 2017, it is the holy grail for businesses – especially banks. We have now welcomed a new digital age of customers who do not want to be told they must bank in a certain way or through certain channels. Customers want to be...

TagsRetail bankingGroupInnovation in Financial Services
Alex LettsU - Sheffield

Why the banking model could break the UK economy

22 hours ago  |  1138 views  |  0 comments | recommendations Recommends 0

25 JUL 2017 Disclaimers: I am not a disinterested commentator. At my company, we compete with the model of the banks. We are not anti-borrowing. People need to borrow to fund all sorts of things in their lives. Credit is useful and often a force for good. In moderation. I am pro-bank. Without the banks, there could be no economy, no prosperity, no...

TagsRetail bankingFinancial inclusionGroupFintech innovation and startups
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Siddharth Parashar
Siddharth ParasharFirstsource Solutions - London

How automation can help transform the financial services landscape

25 July 2017  |  5140 views  |  0 comments | recommendations Recommends 0

Today’s financial services institutions are under increasing pressure. Growing consumer confidence, regulatory change and the rise of fresh-faced fintech start-ups means competition in the space is st...

TagsRetail bankingInnovation
Chris Brown
Chris BrownTrusek - Amersham

An upgrade for Credit Unions and Community Banks?

21 July 2017  |  4644 views  |  0 comments | recommendations Recommends 0

Credit unions have been a hot topic for me this week. I have had two completely independent conversations with people about them. On Tuesday night I met a chap from the US at an investor summit who me...

TagsRetail bankingInnovationGroupInnovation in Financial Services
Karen Wheeler
Karen WheelerAffinion - London

Banking in turbulent times: why keeping customers loyal is more important than ever

19 July 2017  |  5721 views  |  0 comments | recommendations Recommends 0

The financial services industry is going through an almost unprecedented period of change. Whether political, regulatory, societal and technological, a range of forces have been at work to shift the l...

TagsRisk & regulationRetail bankingGroupInnovation in Financial Services
Alex Letts
Alex LettsU - Sheffield

Moral decision-time for the Big Banks

15 July 2017  |  7424 views  |  0 comments | recommendations Recommends 0

So, imagine you are CEO of a major British bank. You’ve got a problem to wrestle to the ground. Who do you really want to have as your customers? It’s not as easy as saying “anyone”, (which is the

TagsMobile & onlineRetail bankingGroupDisruption in Retail Banking
Luka Ivicevic
Luka IvicevicPenta Business Banking - Berlin

Dear Banks, You Suck and I Love You

11 July 2017  |  7186 views  |  0 comments | recommendations Recommends 1

Dear Banks, Thank you for your branches. For the long queues, the tasteless coffee and the free crackers while I have to wait for two weeks in your branch to open a bank account. Thank you for clearin...

TagsRetail bankingInnovationGroupFintech innovation and startups
Ron Wellman
Ron WellmanPegasystems - Cambridge

Have banks solved their sales culture and shell account issue?

10 July 2017  |  5649 views  |  0 comments | recommendations Recommends 0

Well, the short answer is some are making deep organizational changes with their sales culture, and others are only getting started. Recently, I met with a number of banking customers for pre- and po...

TagsRetail bankingInnovationGroupInnovation in Financial Services
Paul Wakefield
Paul WakefieldAvaya - Guildford

Digitising Financial Services: Five Ways to Get Started, One Way to Succeed

10 July 2017  |  7134 views  |  0 comments | recommendations Recommends 0

It’s easy to see why the onus is on financial service providers (FSPs) to digitally transform. Forty-six percent (1) of customers are now willing to use robo-advisers. Nearly 60 percent(2) of custome...

TagsMobile & onlineRetail bankingGroupDigital Banking Trends
Thea George
Thea GeorgeFinextra - London

Executing on a digital vision: time to let your imagination run wild

10 July 2017  |  6979 views  |  0 comments | recommendations Recommends 0

With the financial services industry undergoing momentous change as it moves to the digital world, it is time for institutions to reimagine financial services. At SAP’s Financial Services Forum in Lon...

TagsRetail bankingInnovation
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