25 September 2016

Retail banking

Mark AldredAuriga - London

Technology can transform relationships between banks and their customers. For the better.

22 September 2016  |  3311 views  |  0 comments | recommendations Recommends 0

Does increasing use of technology need to mean that business and personal interactions will be increasingly anonymous and purely functional? I believe not, and that banks should be using technology as a way to build personal relationships, not eliminate them. It’s acknowledged that banks face mounting pressure to control costs. Customers are dem...

TagsRetail bankingInnovation
David WebberIntelligent Environments - Kingston

The importance of the human touch in the financial services industry

21 September 2016  |  3315 views  |  0 comments | recommendations Recommends 0

The changes the world has seen in digital in recent years have been vast, and almost every industry across the globe is grappling with how best to adapt to enable greater efficiency and improved customer experience. No more so than the financial services sector, which arguably serves to benefit more than other sectors by adopting fully integrated...

TagsRetail bankingInnovation
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Alicia Ngomo
Alicia NgomoAccenture Strategy - London

My bank, my friend

20 September 2016  |  4539 views  |  2 comments | recommendations Recommends 1

Banks are finding it increasingly difficult to generate loyalty and become the main banking relationship of their customers. This has a direct economic impact in that revenues and profits are more vol...

TagsRetail bankingInnovation
Alex Bray
Alex BrayMisys - London

'Omnia omnibus' - what does omni-channel really mean to banks?

19 September 2016  |  4919 views  |  1 comments | recommendations Recommends 0

‘Omnia omnibus’ means ‘all things to all men’ in Latin. That is a good way to start a discussion on the meaning of omni-channel to banks. As with so many other financial services buzz phrases, omni-ch...

TagsMobile & onlineRetail bankingGroupOnline Banking
Jeremy Stevens
Jeremy StevensFlagstone Investment Management - London

If everyone dislikes a banker why do they continue to lend them their money for free?

19 September 2016  |  3106 views  |  4 comments | recommendations Recommends 0

‘Banker’. It’s difficult to think of any other job title that has been so universally vilified since the financial crisis in 2008. Roundly blamed for a ‘casino’ attitude to using other people’s money ...

TagsRetail bankingInnovation
Richard Mossman
Richard MossmanCerteco - London

Banks risk missing red tape deadlines

15 September 2016  |  2566 views  |  0 comments | recommendations Recommends 0

The Financial Stability Board (FSB), chaired by the Bank of England’s Mark Carney, recently warned that banks have flagged their concerns about missing regulatory deadlines, with Basel III being highl...

TagsRisk & regulationRetail banking
Christoffer Hernæs
Christoffer HernæsSpareBank 1 - Oslo

Are challenger banks a challenge for incumbent banks?

14 September 2016  |  4650 views  |  1 comments | recommendations Recommends 1

Earlier this year, I was part of the panel discussion on the role of challenger banks at the European Fintech Awards, and one of the main questions was whether the challenger banks were to lead to a ...

TagsRetail bankingInnovation
Lucile Mathe
Lucile MatheeWise - Geneva

When cash is not king

08 September 2016  |  4983 views  |  0 comments | recommendations Recommends 0

Is wealth what you have today or what you'll have next year? Evidence suggests the former, particularly when interest rates are low. More than what you own in cash, property (heading for a bubble) or...

TagsRetail bankingInnovation
Richard Carter
Richard CarterNostrum Group - Harrogate

The winner from PSD2 will be the consumer, but what about banks and lenders?

04 September 2016  |  7007 views  |  1 comments | recommendations Recommends 1

The recent Competition and Markets Authority (CMA) report on the state of the UK banking market had a number of things to say about future direction, though perhaps the most important was the endor

TagsPaymentsRetail bankingGroupInnovation in Financial Services
Daniel Heck
Daniel HeckSugarCRM - London

Retail banking customers continue to be underwhelmed

30 August 2016  |  5074 views  |  1 comments | recommendations Recommends 0

Remember the good old days? When your trusty banking customer was loyal, low interest rates dictated competitive advantage and a customer’s main gripe was that you were the only shop on the high stree...

TagsRetail banking
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