18 January 2017

Mobile & online

Albert PumpurUX Design Agency - Riga

Banking Future is in Digital Channels and UX Strategy, Not in Marketing

17 January 2017  |  2099 views  |  1 comments | recommendations Recommends 0

2016 has just ended and 2017 has started. For most of the companies that means new strategic plans for possibility to grow in future. Banking industry is no exception. New year, new me or even better me applies for them too. Inside board meeting rooms C-level executives set new KPI's and plan improvement on existing ones. Mid-level executives have...

TagsMobile & onlineInnovationGroupInnovation in Financial Services
David WebberIntelligent Environments - Kingston

2017: THE YEAR FOR CUSTOMER ENGAGEMENT

13 January 2017  |  4301 views  |  0 comments | recommendations Recommends 0

Social and digital technologies have been revolutionising customer engagement since the dawn of the digital age. However, now more than ever, there is increasing pressure on companies and institutions, in particular the financial service sector, to improve how they interact with their customers. With such a wide range of demographics to consider, ...

TagsMobile & onlineRetail banking
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Alex Kreger
Alex KregerUX Design Agency - Riga

Why User Experience Engineering is a Must in Financial Industry for 2017

12 January 2017  |  4220 views  |  0 comments | recommendations Recommends 0

The essence of user experience engineering There are millions of problems customers face every day. Any successful business starts with a solution-to-solve problem, but not every solution is usable en...

TagsMobile & onlineInnovationGroupInnovation in Financial Services
Jaimie Anzelone
Jaimie AnzeloneEnterprise Engineering, Inc. - New York

Using FinTech to Level the Financial Playing Field

09 January 2017  |  5324 views  |  2 comments | recommendations Recommends 0

To most, a bank account is not considered a luxury. Direct deposit, writing checks and transferring money are a staple in the average consumer’s life, as natural as the air we breathe, but to over 8 m...

TagsMobile & onlineFinancial inclusion
Monica Hovsepian
Monica HovsepianPega - Toronto

AGENT ENGAGEMENT: THE KEY TO UNLOCKING CUSTOMER SATISFACTION

06 January 2017  |  6167 views  |  0 comments | recommendations Recommends 0

I recently contacted my bank to inform them that I will be making a large transaction and to put a notice on my profile in order to ensure the transaction was successfully completed. I contacted the b...

TagsMobile & onlineRetail banking
Alex Bray
Alex BrayGenpact - London

Skinny and cuddly? How can your omni-channel experience be lean and customer-centric?

06 January 2017  |  6826 views  |  0 comments | recommendations Recommends 1

As we leave the Christmas season behind, my mind has turned to the inevitable thought of dieting. It is sad and depressing. As ever, I want to eat more and still obtain the perfect physique (which is ...

TagsMobile & onlineRetail bankingGroupInnovation in Financial Services
Henry Hilska
Henry HilskaConvexity Solutions - New York

PSD2: Challenges and promises for the future of banking

05 January 2017  |  4268 views  |  1 comments | recommendations Recommends 0

So, what happened to banking and how did it go from being among the leaders in the development and implementation of technology to the image of being too big and too clumsy and the target of many, sma...

TagsMobile & onlinePaymentsGroupFintech innovation and startups
Steve Luong
Steve LuongKony, Inc - Austin

Mobile banking surges as security issues are addressed

03 January 2017  |  6988 views  |  1 comments | recommendations Recommends 0

The adoption of mobile banking will continue to surge across Europe, says a recent ING International Survey – Mobile Banking 2016 report. In its annual survey, ING shows that the share of mobile devic...

TagsMobile & onlineRetail banking
Dharmesh Mistry
Dharmesh MistryTemenos - Reading

Back to the future for Banking

02 January 2017  |  3663 views  |  0 comments | recommendations Recommends 0

Back to the Future for Banking Having been involved with delivering internet banking solutions since 1997 I recently looked back on some of the research I was reading at the time and also some of the ...

TagsMobile & onlineRetail banking
Henri Wajsblat
Henri WajsblatAnaplan - Paris

Open banking can improve financial services & transparency within firms

22 December 2016  |  9925 views  |  0 comments | recommendations Recommends 0

August’s banking report from the Competition and Markets Authority (CMA), calling for banks to open up and allow more competition, received a mixed reaction. Some hailed it as a game changer, however,...

TagsMobile & onlineTransaction banking
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