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Picture the scene. Three UK banking personnel discuss where to locate their new call centre during a brainstorming exercise at a resort in Spain. While two of the bank staff bounce around ideas for va...
Step by step, we see the legal system coming to expect that enterprises will retain instant message and text message archives just as they do e-mail records. http://hack-igations.blogspot.com/2007/11...
There was a rash of stories last week about assorted web sites not coping with February 29th or leap years in general. You'd think by now this kind of thing would have been sorted out - we did after a...
"For my own part it's Greek to me" What is a corporate actions system and how can a business case be made to invest in one? There are plenty of software vendors who purport to have cracked t...
This company has developed an interesting interchange based ROI story for banks. Here’s the pitch: “Bill Pay Solution Enables Card Issuing Financial Institutions to Earn $150 Per Consumer Per Year in...
Last week I was out in New York attending the Global Association of Risk Professionals' (www.garp.com) annual conference. Part of my extra curriculum activities involved hosting a dinner at the Craft...
The average interchange rate in the US has increased by 22% in ten years, yet total actual fees charged to merchants, including interchange, have only increased by 11%. Acquirers appear to have swallo...
Two recent articles highlight the critical problems that contactless faces, which I’ve written about many times over the past couple of years. Now that the problems seem to be widely understood, I fin...
...are they making any money? Why talk up sales if you are safe and secure in your business? Just a thought for you to ponder on if it had not already crossed your mind.
It is not surprising that after a mad rush to follow the crowd, catalysed by Facebook publishing their API (a strategy that allowed 3rd party developers to build applications that could leverage the p...
I've given our blog editor an overhaul behind the scenes after a couple of problems were kindly drawn to my attention. It should now do a better job of coping with material pasted in - previously it w...
The current flavour of the spring season looks to be 'Sovereign Wealth Funds' - SWFs , as we lovingly call them. Looks like SWFs are here to stay and will keep us glued to their doings. The European ...