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Following on from my post on a conversational interface framework and the road to conversational interfaces, here's a quick overview of some of the innovators that have taken early advantage of conv...
Industry 4.0 or digital transformation is a cultural change that our society is experiencing through the use of technology. This concept implies a new organization of the means of production that is c...
Banking Channels History Customer interaction and channels preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking...
Once again cheques in the UK are facing their demise, this time as a consequence of their being excluded from the New Payments Architecture project, or "NPA". This time it will be a slow and...
Time to read: 5 minutes to gain a different perspective On a wet Sunday afternoon, I finally got around to ‘sorting out’ the loft. In our home, the loft is a sanctuary for old memories, captured in th...
Each use case that brings Machine learning in play, gets drenched in data. The industry is now waking up to the real challenge of deploying Machine Learning based models in traditional rule-based appl...
In a previous article I looked at how Distributed Ledger Technology (DLT) can be applied to the issue of making sure you understand who you are doing business with i.e. Know Your Customer (KYC). The o...
I hope you all had a great festive period with loved ones and eased into the first month of 2019. Over Christmas I watched Back to the Future I, II, III with my kids (lets face it Christmas is not Chr...
“You need to be more strategic”. It’s a phrase every CFO has heard. This idea of innovation, strategy and overcoming inertia has been on the boardroom table for decades, but it seems it may finally be...
Open banking not only opens up a world of opportunity for financial services companies seeking to improve the customer experience, but also presents a potential gold mine for fraudsters, particularly ...
Why effective and innovative credit risk management is no longer an option... Unbalanced economic growth In the year following the 2008 financial crisis, economic activity declined in half of all coun...
Consumers do not only compare how easy it is to make payments when buying goods with traditional providers, but also with other such as Amazon, PayPal and Google. As a result, they have expect payment...