Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
Prior to attending the BB10 Jam conference in London on 14th June, I had started to think that perhaps there was scope for RIM to re-establish themselves as the number one mobile platform choice for t...
As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how ...
Background Social media is extending the disruptive impact of digital era across a broad range of functions. While critics and naysayers discount it as fleeting distraction, history suggests otherwise...
Core Banking Systems were built for a different world - a world that gave precedence in banking systems to security, redundancy and reliability and were architected in a product-centric way. Today, th...
Key research from Carol Rozwell of Gartner last year identified that 20 percent of enterprises that employ social media beyond marketing will lead their industries in revenue growth by 2015. With a gr...
We now live in the age dominated by social media networking channels in which people feel compelled to tell the world intimate details of their daily lives. This inevitably leads to a tendency to over...
The Australian Payments Clearing Association (Apca) recently confirmed it will not be closing the country's cheque clearing system, following a year-long consultation with payment stakeholders. The re...
What is that a bank will be looking for in a core banking transformation programme? Is it only improvement in productivity, efficiency, compliance or something more? This is the question that requir...
This is a Marks & Spencer bank. Over the next two years, the retailer is opening 50 new in-store branches throughout the country, the first of which will launch in July at M&S's flagship Marbl...
*SOUND THE NAVEL GAZING ALARM* While writing my last post on PFMs I was struck by how certain ideas and themes recur in my writing and thinking. I am starting to get the feeling I am burdened by thes...
The name Wonga rarely appears in the media (Finextra included) these days without the accompanying adjective 'controversial'. Contrast the perception of the company with that of another innovative, te...
Irony is when My bank wants me to visit its branch to update my email. I wonder why I can't convey my new email address to my bank via Internet Banking or in a letter signed by me in 'wet ink'. Lef...