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According to a survey, nearly half of Which? members are ‘annoyed’ with their bank’s interest rate. Now there’s a shock…
Spam (noun) is commonly defined as an unsolicited commerical message sent indiscriminantly to mass recipients. Is this what HSBC is trialling in the name of marketing? The initial message it is sendin...
Last week, as Visa USA president and CEO John Coghlan called for closer collaboration between the payment card and mobile industries (see Finextra article here), how this collaboration might work in p...
Wells Fargo launched its first blog Guided by History a year ago today. Initially intended as a short-term experiment, the US bank has been so impressed by the experience that it has since launched t...
This urge for City types to bare all in public is getting out of hand. No doubt inspired by the shameless exploits of the Team Bearing Bank tube video strippers, four brash young things from Winterflo...
The days of broadcast media training for bank call centre operatives may not be far off. The UK's first direct in November announced plans to offer video access to customer representatives over the...
The latest upgrade to the Skype internet telephony system is now available for download in beta format. Significant new features include the ability to incorporate a video snapshot and to send and rec...
After unsuccessfully dabbling with the mobile channel at the turn of the decade, US banks now appear ready to make a serious play for real-estate space on the consumer cell phone. Bank of America, w...
Here’s a story straight out of the steam age of information security. UK high street bank Halifax has been forced to apologise to 13,000 mortgage customers after losing a computer print out containing...
I blogged Monday about a curious report in the Sunday Times that identified the UK’s Link ATM network as the frontrunner to buy Lloyds TSB Registrars, the share registration arm of the UK bank. Llo...
Listening to the Today programme this morning I was astonished by the story that RBS were threatening to discipline staff who banked with competitors. RBS state that candidates are told at interviews ...
James Gardner, director for retail banking in the global financial services group at Getronics is to take up a new position as head of innovation and research in group IT at the UK's LloydsTSB. "...