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One month on from Project Verde, what have we learnt? Back at the end of last month, I wrote a piece for the Guardian about the collapse of the Project Verde deal, and what that debacle said about the...
Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer sat...
I was at an industry conference recently that focused entirely on mobile wallets, listening to presenters from various industries talk about the future of mobile wallets. One thing is for sure: Nobody...
Think of any high volume, system generated paper document that you currently print and deliver by mail and chances are you’re already working towards converting each one to electronic delivery. But wh...
The recent judgment in the USA that social media are acceptable channels to communicate corporate data to shareholders is a major breakthrough one that I hope the financial services industry embraces ...
Recently my work has taken me to Helsinki a couple of times, and during my last visit to one of our customers the conversation turned to cash or rather to the lack of it. This first becomes apparent w...
“…you gotta make the money first. Then when you get the money, you get the power. Then when you get the power, then you get the women.” Powerful words once delivered by Tony Montana (Al Pacino) in t
The international banking community in London came together recently, at the Stationers Hall, for the Association of Foreign Banks’ two-day conference. A host of leading industry voices spoke on a ran...
There has been a consistent growth in the number of Crowd-funding platforms all around the world. This is quite understandable given that they address a niche segment of the market that no other finan...
According to an American Banker survey conducted this year, the percentage of consumers who consider mobile banking “safe” or “very safe” actually fell in the last 12 months from 42% (2012) to 38% (20...
"It was the best of times it was the worst of times" A Tale of Two Cities One of the ideas debated with the audience at the recent book launch of ‘Between two crashes' by Mark Field, MP, wa...
New payment "heroes" get hyped up a lot these days, hailed as the "saviors" or "the next best thing". The banks and the card networks get routinely thrashed. However, if ...