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Banks these days are increasingly testing how to grow their value in consumers’ daily life. A few articles in the Belgian press in the last few days showed this once again. It is a process that is ong...
Over the last few years, the success of so-called digital and challenger banks has depended largely on their ability to market themselves as “different”. An increasing number of retail customers have ...
Study after study highlights personalisation is what consumers increasingly expect from the brands they engage with. For example, research from Epsilon reveals that 80 per cent of consumers are more l...
BAI white paper puts omni-channel experience top of the CIO agenda Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all pr...
Flying a kite in a hurricane // Creating space to play // Flying a kite is all about watching out for the right conditions and making agile adjustments along the way, taking into consideration wind an...
Do you carry your bank around in your pocket? There’s no denying that the digital environment has altered the relationship between bank and customer forever – the bank needs to always be on, and if yo...
Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and ...
By Rik Coeckelbergs PSD2, the new regulation that will open up retail banking… another regulation that triggers very little attention of the average man/woman on the street. Consumers start getting a...
We’re all well aware that passwords are indeed all but useless at this stage, some have been aware for longer, some more aware of the threats, but I think we’re all there: passwords are not sufficient...
Retail eCommerce was a fairly simple operation ten years ago; most retailers’ websites offered a small range of products with long lead times, local delivery and postal returns. Payments were for the ...
As the month of March draws nearer, there is bound to be a lot of discussion about gender diversity, so I wanted to get an early start writing on one of my favourite topics. And boom, while listening ...
The Gartner "Hype Cycle" has long been a good way to look at capabilities and think of whether we are in the early days, in the hype, when a new technology has promise but the standards and ...