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Given the soaring cost of oil and the increasing awareness that global warming really is happening - the email I got from TFL this morning seemed very timely. As part of their drive to increase cyclin...
I took delivery of a new home computer this week. First task: set up the Internet connection, download Firefox and check my e-mail. I then let the kids (ages 9-16) loose on the machine. First task: lo...
While most industries are being hurt by the global credit crunch, it appears that online dating is one of the sectors that is actually benefiting from the financial downturn. Dating web site plentymor...
I am intrigued to read that the bill will allow merchants to take 'a seat at the negotiating table'. This is seemingly OK as merchants supposedly suffer from high merchant fees, generated by high inte...
A study by Carnegie Melon University has found that legislation mandating reporting of data breaches (and fines) has failed to lower ID theft or it's effects. Is it that nothing has changed and the do...
The decision of Aviva (Norwich Union) to cut 1,800 jobs is a story making most of the national press and Finextra this morning. This is on top of the restructuring announced in 2006, which would sh...
One report that's of interest to managers of customer facing operations is the annual Merchants/ Dimension Data contact centre benchmarking report. This year's has just been released for download (l...
Non-performing loans (NPLs) have been the monkey on the back of Chinese banks for years. Previous to 2001, NPL rates weren’t as big of a concern for the banks as they were all fully state-owned and co...
Investments in US dollars appear to be paying off for those who put away a dollar coin or even a cent or two from 1794. The HA Long Beach coin auctions this week showed a return of 5.75% per annum o...
The recent moves by legislators on both sides of the Atlantic to rein in interchange fees is no surprise though the companies involved may continue to ignore the writing on the wall, those fees and ma...
Nearly a month on from China’s devastating earthquake (brilliantly covered by Zennon), news has slipped from the UK's front pages but there is, of course, still a huge operation under way to try and ...
Real-time event coverage and expansion plans in the US: It's the Sifma Technology Management Conference in New York next week (as of writing). Maybe it's just me being pedantic, but it's always kind ...