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As we approach the end of the year, the festive shopping season is in full swing. But in 2020, it’s turning out to be a very different experience for retailers and their customers. Bustling high stree...
When a financial sector customer becomes less active it is often an important signal that they have reached a new stage in their lifecycle, and critically need specific handling. We will look at some
How learning from 2020 will ensure your business thrives in 2021 The acronym VUCA was first used in 1987 to describe or reflect on the volatility, uncertainty, complexity, and ambiguity of general co...
On November 25th, the government’s call for evidence into plans to protect access to cash closed for submissions. The centrepiece of the proposals involved a change in legislation to allow cashback t...
You could argue that the main role of a bank is to increase the buying power of its customers, i.e. support their customers in increasing their assets. This can be through credits or investments. Both...
Artificial intelligence is still a rapidly growing field, and we keep discovering many new uses for it in various different spheres. And while it’s not clear how long this growth and progress will con...
Software testing is regularly subject to trade-offs - that is, attempting to cover as much of a codebase as is possible given time and resource constraints. Sometimes known bugs slip through to releas...
Collective intelligence and dialogic communication are possibly alien concepts amongst the banking and financial services community. Many senior leaders would likely dismiss it as irrelevant to their...
The payments industry is experiencing significant disruption because of rapid technological change, increasingly diverse consumer demands, and new entrants all competing for the consumer’s loyalties. ...
Even if a consumer fails to pay their debt, you shouldn’t stop serving them. Now, more Americans than ever have debts, as the statistics shows, which should not be a surprise whatsoever; in these chal...
While some sectors of the economy are struggling, many are using the recent world events as an opportunity to finally get their business ideas off the ground. If you are part of that group, or if you ...