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Huzefa Cutlerywala

ATMs can become thing of past

The first bank to introduce ATM was Barclays in UK some five decades back. In last 50 years, the Retail Banking industry across the globe embraced it as must to have cash dispensing outlet with more t...

10 Apr 2019
Banking Strategy, Digital and Transformation
Mark Grainger

How automation will enhance the call centre experience

We’re more used to automation than ever before. There may have been some grumbling about the self-service checkouts that have become the norm in many supermarkets, but it turns out many people are hap...

09 Apr 2019
Geoff Tunbridge

Payments strategy in 2019

As the first business quarter of a new year draws to a close, it’s a good time to revisit the strategies you have put in place for 2019, to help ensure that your payments ecosystem is ready. For me th...

09 Apr 2019
Payments strategies 2015-2020-2030
Arunachalam N

System Audit with help of Artificial Intelligence in Banking

Across the globe, banks are facing major issue with digital banking, cyber security, regulatory audit and compliance issues. Further, any lapses found during internal / external or regulatory audit of...

03 Apr 2019
Banking Strategy, Digital and Transformation
Amir Nooriala

Our experience of the Martin Lewis effect

Don’t ever let anyone try to convince you that the “Martin Lewis effect” isn’t real. It is. How do I know this? Because I experienced it for the first time earlier this month as COO of OakNorth, and i...

02 Apr 2019
Martin Haering

Know me, consult me, take care of me: Banks need to raise the bar for financial advice

Continuing my blog series looking at Accenture’s 2019 banking trends, this time I’m exploring how improved adoption of cloud and data analytics will enable banks to raise the bar in the way they deli...

02 Apr 2019
Banking Strategy, Digital and Transformation
Sarah Jackson

PSD2 and consumer credit: how will open banking impact the market for unsecured loans?

15 months after open banking launched in the UK, consumer understanding of what it means remains low. In January this year, research revealed that just 9% of British adults had used open banking servi...

01 Apr 2019
Open Banking
Andrew Beatty

Banking on the Branch of the Future

Disruptive technologies are challenging traditional bank business models and changing how banks interact with their customers. Cores are being modernized, and artificial Intelligence (AI) and machine ...

28 Mar 2019
Disruption in Retail Banking
Pooja Golakonda

Cloud native vs. Cloud agnostic What conundrum behind the hype

Speed seems to be the imperative behind digital. Service Providers and customers seem to race with each other in this digital space. We can see huge, successful solution providers moving from rigid mo...

21 Mar 2019
Vaibhav Grover

How fintechs are revolutionizing the customer onboarding process

As per a recent CNBC report (1), In US, fintech companies accounted for 38 percent of all US personal loans in 2018. That's a revolutionary growth from just 5 percent in 2013. On the other hand, tradi...

19 Mar 2019
Disruption in Retail Banking
Reghunathan Sukumara Pillai

Redesigning user and customer interfaces for seamless digital experience and journey

Introduction User journey and customer journey are the buzzwords in the IT industry, given the need for redesigning applications for a better user/customer experience. When it comes to selecting or pr...

16 Mar 2019
Banking Strategy, Digital and Transformation
Rik Coeckelbergs

When your bank realises financial advise is no longer enough

Banks these days are increasingly testing how to grow their value in consumers’ daily life. A few articles in the Belgian press in the last few days showed this once again. It is a process that is ong...

16 Mar 2019
Banking Strategy, Digital and Transformation