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The first bank to introduce ATM was Barclays in UK some five decades back. In last 50 years, the Retail Banking industry across the globe embraced it as must to have cash dispensing outlet with more t...
We’re more used to automation than ever before. There may have been some grumbling about the self-service checkouts that have become the norm in many supermarkets, but it turns out many people are hap...
As the first business quarter of a new year draws to a close, it’s a good time to revisit the strategies you have put in place for 2019, to help ensure that your payments ecosystem is ready. For me th...
Across the globe, banks are facing major issue with digital banking, cyber security, regulatory audit and compliance issues. Further, any lapses found during internal / external or regulatory audit of...
Don’t ever let anyone try to convince you that the “Martin Lewis effect” isn’t real. It is. How do I know this? Because I experienced it for the first time earlier this month as COO of OakNorth, and i...
Continuing my blog series looking at Accenture’s 2019 banking trends, this time I’m exploring how improved adoption of cloud and data analytics will enable banks to raise the bar in the way they deli...
15 months after open banking launched in the UK, consumer understanding of what it means remains low. In January this year, research revealed that just 9% of British adults had used open banking servi...
Disruptive technologies are challenging traditional bank business models and changing how banks interact with their customers. Cores are being modernized, and artificial Intelligence (AI) and machine ...
Digital technology disrupts the financial industry and all bank branches could be closed by 2034. Digital disruption focuses on customer expectations and behavior, which is a game changer. We see glob...
Speed seems to be the imperative behind digital. Service Providers and customers seem to race with each other in this digital space. We can see huge, successful solution providers moving from rigid mo...
As per a recent CNBC report (1), In US, fintech companies accounted for 38 percent of all US personal loans in 2018. That's a revolutionary growth from just 5 percent in 2013. On the other hand, tradi...
Introduction User journey and customer journey are the buzzwords in the IT industry, given the need for redesigning applications for a better user/customer experience. When it comes to selecting or pr...