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There has been some debate on Finextra of late as to whether Mobile Wallets and Payments are mainstream, or whether we are still years off seeing them have some real impact on commerce and payments. I...
I am, however reminded that historicaly, banks weren't lock or safemakers, they were banks. Lock-pickers & safecrackers had quite a few wins, but different specialist industries evolved to deal wi...
The US Federal Reserve Banks recently announced a public consultation exercise on improving the future U.S. payment system. In the U.K., the newly formed Financial Conduct Authority (FCA) has also ju...
Last year the US contributed close to 20% of the world's GDP despite coming off the back of the biggest economic downturn since the 1930's Great Depression. The US, UK, Germany, Russian and CIS State...
I consider myself primarily an RBS Customer, with other on-line accounts at many other Banks including Barclays & Halifax. Overall I am very reassured by the RBS processes, however ..... I do find...
In my last blog, I looked at pause and resume recording, a method of protecting call recording archives from sensitive card data. An alternative solution is to remove the card data from agent interact...
Last Monday (23rd) was Day 1 of the Annual EBUG conference held in London's famous Institute of Civil Engineers. In a way it made me wonder if anyone will be able to Engineer the future of Cards &...
With bank switching now easier than ever before, we’re at a point where maintaining a high level of customer satisfaction is going to be crucial to a bank’s success. Customers don’t just want the best...
Today, SWIFT and treasury systems vendor Bellin announced that they will implement a direct connection between SWIFT and Bellin’s tm5. Treasury intelligence management systems (TiMSs), a term coined b...
When you pay with your card in a retail outlet, what is more important - that you pay with a card or that it's you who is making that payment? The industry is still defining CP as "card present&q...
Baby-boomers will soon be transferring their assets to generations X and Y, primarily defined by their exposure to technology and the web from an early age. As banks’ relationship management styles gr...
I've been trying to figure out how the different companies get together to manage card payments. It's a complicated business, and I’m still learning. Readers, please do comment and correct my underst...