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Loyalty professionals have long been using ‘games’ to foster loyal customers, frequent flyer schemes being just one example. In such programmes, the customer is rewarded for his loyalty by progressing...
As we're wrapping up the loose ends from Toronto, the thing I keep coming back to is how different the conversations were than they have been in the past. I spoke to a lot of people, primarily from fi...
In a time of extreme economic sensitivity I was surprised to read details of a Simon-Kucher research exercise which concluded that the average price consumer are willing to pay to load a prepaid NFC e...
(1/4) In the ever-growing complexity of today’s E-commerce world, organizations are facing more and more the challenge of understanding their own needs and identifying and selecting the appropriate b...
What we (collectively) did right when launching e-invoicing in Finland and recommend: 1. Banks joined collectively with invoice portals and file transfer > payment automation was improved, financi...
There is a growing number of examples of fraudsters using social media to extract personal information from customers. A recent case hit the Bank of Melbourne, when fraudsters sent direct messages wit...
To predict what the future of the payment industry holds right now is almost impossible. Not only are current options constantly developing, but new possibilities also keep emerging at a fast rate. Ju...
Small and large companies alike want more streamlined A/R processes. The driver behind a common standard for remittance information delivery is to enhance the value of and promote the growth of elect...
The pan-European SEPA Direct Debit (or ‘SDD’) scheme has arrived – and is taking off, with the EPC noting in their latest newsletter that nearly 4,000 European banks have now signed up to SDD core. T...
There are two issues that always come up when you get a large number of bank executives in the same room – loyalty and profitability. How can you maintain and grow your customer base, and how can you ...
What better way to spend a glorious late summer's day in Paris, than to be locked in the basement of the Marriott hotel for EFMA Cards & Payments 2011. But I can honestly say the day was lit up wi...
It's that time of the year again. Just a few more days to go. Less than a week, actually. October 4th to be precise. What? You haven't guessed it yet? Time for a new Apple product launch my dear! It's...