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In a sense, customers never had it so good. Companies are fighting hard over the same consumers, adding to their considerable power. The going’s got tougher for banks which were already striving to d
The problem that Barclays had last weekend shows why it is that cash and cheques should stay for the foreseeable future. At least the handing over of pieces of paper and coinage isn't hit by a system...
I don't know about you, but my time is one of my most valuable assets these days. I work long hours, I travel a lot, when I'm home I am struggling to find quality time (and quantity) with my kids, and...
The tightening of banking regulation is one of the biggest side effects of the last financial crisis. While central banks and other regulators are seeing to it that their subjects stick to the letter ...
The Finextra Twitterview - Atlanta FinTech Universe When: Augist 18th, 2010, 10:00 EDT (15:00 BST) Where: Follow @Finextra and @kpetralia, @simEngine, @johnbhayes, @SBatTTV, @atlantapayments, @stev...
I have been breaking my head on what kind of new bank I would invest in (supposing I have the money for it of course). I have read about several business plans already, however if I invest in a bank i...
According to McKinsey: many cost-reduction programs are "illusory, short lived, and at times damaging to long-term value creation". Their research concludes that only 10% of cost reduction ...
Apologies to Shakespeare for the modified Romeo and Juliet reference, but the question is valid - what is in the 'name' of a customer these days? I’m on Twitter, I’m on Facebook, I have various other ...
I've been on holiday for the past few weeks. But even as I sat on the beach, building sand castles with my five-year old, I still lent a thought to the world of financial services. An old friend in Ne...
Amid a media hubbub of journalists, PRs, super friendly assistants and everyone’s favourite guest, a dog called Duffy, the first retail bank in over a 100 years to launch on the UK high street has ope...
Once again, the balance of power has shifted towards the consumer and this time, we have the ICT revolution to thank for it. Far from being passive users of goods and services, today’s customers are d...
100% security doesn’t exist. The frustrating truth is that almost every organisation will suffer a security breach at some point. Whether it is the defacing of a website, loss of data through a Troja