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As the facial biometric authentication is developing, I can foresee a scenario, when the face of the customers are scanned by a corner camera as they step into a bank branch. The authentication is don...
We all thought we knew everything about risk and wow has that assumption been shot to pieces in the credit crunch. Virtually every bank in the world has spent an incalculable amount of money on their ...
Following a report in The Telegraph earlier this month that described the international scale of what is known as a “supply chain attack” powered by Chip-and-PIN readers across the globe (http://www.t...
Bryan Inch, the general manager of RaboPlus, the Australian Internet arm of Dutch co-operative Rabobank, has been running an executive blog for over a year. In September, he announced through the blo...
Over the last couple of days, I've had occasion to phone a couple of companies that use IVRs, and it has reminded me just how awful the experience is. In both cases, I had to go through 4 or 5 levels ...
A recent article in the New York Times has provoked some heated discussion as to the level of culpability banks and credit reference agencies share for the credit crash after it was revealed that they...
I was struck today by an advertisement for Swiftcover.com that I saw from the train. I know customers often don't like call centres (especially offshore ones), but this advertisement seemed to be tar...
Interesting little article in the Press the other day which said that, because some card issuers had reduced their ‘interest free periods’, customers who habitually paid interest would be paying £3 mi...
National Australia Bank's brave experiment with social media appears to have blown up in its face. NAB initially set up myfuturebank.org (now sadly deceased) to engage with customers online and listen...
I'm just wondering what will happen to my bank statement when contactless takes off - assuming I use it. When I think about the large number of cash payments (30p here, 60-odd p there, a couple of qu...
HSBC recently wrote to inform me of important changes to my bank account. Apparently, customers had expressed dissatisfaction with the paltry 0.1% AER rate of credit interest offered on HSBC's curent ...
Floating in space in their spaceship, out beyond the Kuiper Belt, Zig and Zag have been monitoring Earth’s newswires. They receive a message from Zug at High Command. ZUG: Report. Should we estab...