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At 11 a.m. there was maddening rush in my branch. It was peak summer, temperatures were soaring and customers were frustrated with how long the cashier was taking to single-handedly attend to them. Ir...
No it’s not a magic trick with smoke and mirrors, though come to think of it many will probably consider it so. On the occasions when I have experienced the transition from simply being a customer t...
The Parliamentary Commission on Banking Standards has been a hive of activity recently, gathering evidence from the chief executives of UK banks as well as key thinkers such as Sir John Vickers, who c...
Are banks further behind the digital age than first thought? In a story earlier this year on the FT, they revealed that most investment banks still rely on overnight batch data to make trading decisi...
Below we examine most common mistakes in scorecard development, and explain how to use them for most precise borrower rating and segmentation. Scorecards provide a set of weights assigned to character...
Let me begin with a disclaimer. I believe that what I'm about to tell you is true, but have no way of proving it. Apparently, a grocery superstore in the U.K. has become so adept at mining transaction...
Trading stood still on more than 200 companies Monday, as a server kept the New York Stock Exchange from publishing quotes for most of the day. Taken alone, this seems like a technical glitch. But com...
I know it's strange to be blogging about branch banking, of all things. But, just when I'm ready to write off branch banking for good, I hear of some development that makes me sit up and take notice....
When building a consumer mobile service, the initial focus is on working toward a successful launch, meeting deadlines and ensuring the system works properly for the “grand opening,” the press release...
“There’s a tendency to admire the problem” – I heard this at a conference recently and thought that it was a great expression to capture the way we tend to deal with new regulations. FATCA is one of t...
One of the most hotly contested topics of 2012 has surely got to be the Native versus HTML5 debate. I can understand why. We live in a world surrounded by screens. Different size screens for differ...
New products, new channels, massive technological change and all bundled up into two major releases each year by the card schemes, well, as it says in each closing episode of Frasier – ‘What is a boy ...