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Contrary to popular belief, ecommerce began in India in the mid-1990s, which was way before Flipkart came into existence in circa 2007. I remember placing orders from a dial-up modem on Fabmall, Redif...
Being involved in a collections process can be a difficult and often distressing process. Even something as innocuous as the ringing of a phone can come to make a person’s blood run cold, as they anti...
Trading in auctions – in contrast to continuous matching – has long been poised to grow under MiFID II, due to the technicalities in the pre-trade transparency regime and its waivers. With the go-live...
April in South Africa means warm days and seemingly endless sunshine, albeit that the nights are cooler as we start sliding toward winter. Temperatures are down from the 30+ Celsius levels of high...
The terms Digital / Paperless / Straight thruough processing / seamless customer experience etc have been around for quite sometime. As customers we have begun to assume and expect it now all the time...
There seems to be a gold rush around API’s, every bank, fintech and his friend have their picks and shovels to mine their wealth. Hackathons, marketplaces, platforms are abound as they seek to drive i...
In March, I wrote about the attack on the infrastructure of United States of America. It wasn’t an attack on our naval bases, bridges, or water supply. It was an attack on the infrastructure of our in...
Cost cutting, price slashing, and organizational reductions are all major pillars in recent years of attempts to adjust performance to the new business environment. However, not all costs are the same...
Every business quickly learns the value of the conversations they have with their customers. They aren’t only the lifeblood of any organisation fuelling transactions and growth but also offer invaluab...
It can be a fool’s errand trying to accurately predict the future. In 1955 Alex Lewyt, president of the Lewyt Vacuum cleaner company, predicted “Nuclear powered vacuums will probably be a reality with...
Recently the question of ‘what does the future of banking look like?’ was posed to my colleagues and me. Not in 30 or 40 years, but just 10 years from now. We all individually had a go at what we thou...
If you’re like me, you may be getting slightly tired of the same old stream of open banking waffle. A regurgitation of the opportunities and threats posed to retail banks in the Open Application Progr...