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Last month, a new survey of UK consumers found a growing appetite for the use of biometric methods to access and authenticate online banking services. In particular, it found that consumers would pre...
Something for nothing, or a great deal in exchange for an attractive price? In a digital age, how can banks identify and select charging models for their online services? Banks have an opportunity to ...
In a tech world where microservices architecture is enabling unprecedented agility and scalability Gartner is predicting by 2018 most application platform as a service providers will include microserv...
Banking has it tough. Today's customers are in charge while banks are facing many threats at the same time. Luckily, there is a simple solution to both of these challenges – chatbots. Today's custom...
Customer experience is of paramount importance to companies across all industries. No longer does a bank only have to consider how its customer service measures up to rival banks, it’s also compared t...
Like an Extranet, Partner API’s are limited to specific parties, often for a very specific purpose like providing a product / service. Technically the API is no different to a public API, but access t...
Having worked in the Business Process Management (BPM) industry for nearly 20 years, primarily for software vendors, you inherit a number of preconceptions. One of those preconceptions is that all i...
Regulation is tightening within the banking industry and with the advance of technology, it is becoming more and more challenging for firms to retain acceptable profit margins within their foreign exc...
If you haven’t seen the latest TV commercial from Samsung then you need to. Set to the theme of Elton John’s ‘Rocket Man’ an adventurous and ambitious, flightless ostrich accidentally finds itself wit...
Cloud technology has become critical to operations in many organisations. Providing an agile environment to host infrastructures and run processes and applications, it represents a relatively easy and...
Last week I mentioned my efforts to produce an algorithm on CloudQuant.com. As a reminder, they are a strategy incubator that provides historical data going back to 2011. If you can produce a trading...
“I want to create a lender that people don't hate” said Denise Kingsmill, the chair of the board at U.K. challenger bank Monzo. Now there’s a pithy declaration that speaks volumes about the state of ...