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Does it not make sense to pause for breath in this process. I believe we need to be able to negotiate a more favourable deal than that on the table at present but we cannot do that under the time pres...
Open banking has swiftly turned from being a buzzword into the means of bringing financial services in the new paradigm. Change is inevitable and corporate culture is a good place to start. For decade...
"How satisfied are you with your bank?" is a staple question in Voice of Customer (VOC) surveys. However, one question that is almost never asked is "How proactive is your bank in reach...
When it comes to technology, financial institutions are up to their knees in regulations, security measures and legacy infrastructure, which make them slow to adapt to new trends. The last few years h...
The last update we gave was that the sponsor of Project Carlton had signed off on the initial research and endorsed its sharing for validation with five or six interested parties. We did that, got ver...
DevOps as an approach to software development has become widely established over the last nine years. Bringing the development and IT operations functions together has brought many benefits in the for...
Are you a small or medium-sized business looking to generate a recurring revenue stream and add additional income? Want to get a share of interchange fees when you customers make a purchase? Is it tim...
Retailers are in the midst of the busiest shopping period of the year, starting from Black Friday, through to Cyber Monday, pre-Christmas, Boxing Day and then the January sales. Huge volumes of money ...
Every year, without fail, many banks and financial institutions embark on internal projects to improve their compliance operations. And every year, also without fail, they stumble and get stuck. What ...
Banks are facing up to the challenges of the digital age. But legacy systems remain a hindrance to innovation. How are banks addressing this challenge to deliver innovation at the speed that customers...
It's been a busy and fun Autumn on the London financial services conference circuit. I've been lucky enough to attend a healthy diversity of events with distinct though intersecting agendas. I've atte...
It is common practice for AML compliance departments to be traditionally people-heavy and technology inefficient. This is set to change in the next five years or so, with AML compliance departments pl...