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The FinTech revolution is well and truly underway, and nowhere is this being felt more in Europe than right here in London. It’s been an incredibly busy few months over the summer as challenger banks ...
In the last of our four-part series on putting the consumer at the heart of consumer banking, Dan Jones takes a different perspective. So far, the focus has been on ways existing banks can adapt to su...
The emergence of challenger banks has been a recurring theme in recent years. The changing environment has bred a wave of so-called “fintech” start-ups; some seeking to disrupt established banking bu...
In the third of our four-part blog series on putting the consumer at the heart of consumer banking, we consider another key line of defence against emerging competitor threats. Read Part I and Part I...
FinTech has been lauded as a game-changer in nearly every sense of the word, but can it also revolutionize the way banks serve women? Right now, women clients are finding that FIs simply aren't meet...
Payments are evolving at a staggering rate. Yet despite the hype around the new payment methods, the way a 150 year old transport network has driven payments adoption is perhaps as significant. The ad...
It’s time to put the consumer at the heart of ‘consumer banking’. For banks, that could be a cue to go shopping or take a holiday… In this second blog in our series (read Part I) on putting the cons...
In Beware Of Credit Card Reward Redemption Theft, I'd written about the many occasions in the past when I didn't receive my credit card redemption until I chased the bank in question. In all those ca...
What’s my account balance? How can I make a payment this afternoon? And how are my investments doing right now? These are frequently the daily, and sometimes hourly, needs of today’s financial consume...
With yet another banking glitch affecting UK customers last week, the answer to that question must be an emphatic “no”! And with banking failures happening on a seemingly weekly basis, we perhaps shou...
Amid a sea of change, the importance of customer satisfaction to financial institutions remains a constant. The task has never been easy, but the convergence of technological change, cost-cutting, reg...
In a new four-part blog series, Dan Jones looks at some of the key issues associated with creating a new kind of consumer banking product range and service style. A fresh approach can and must directl...