Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy.
Will they, won’t they? Maybe, Yes…No? Sooner or later…There has been a lot of debate about whether Apple will include NFC in the new iPhone 5. Some analysts have drawn conclusions from the launch of ...
We in Britain love a moan. The glass is always half empty and nothing is ever good enough for the average man on the street. But when it comes to the banking industry, many feel the criticism is justi...
In a previous blog post titled Gain Social Media And Lose The Call Center Hold Music, I’d written about how customer service via social media is a great experience for customers of airlines, banks, i...
I was at a Mobile event recently when the topic of gamification in banking came up. It’s a term that has come to polarise so many opinions. I happened to be on the panel when a member of the audienc...
Both the mobile phone and a good dose of retail therapy are much loved by the UK public. Now it appears the two have joined forces to take the high street by storm. A recent Ofcom report, which set ou...
Decision automation systems without IT involvement are moving from the frontiers of innovative thinking to a mainstream necessity. This manifests the current “innovate or stagnate” approach in the fin...
The massive Ernst & Young Global Consumer Banking survey of nearly 30,000 bank customers around the world reveals that banking customers are increasingly expecting more personalization, convenienc...
The recent findings of the British Retail Consortium’s first e-crime study which estimates that UK retailers lost over £205 million in 2011-2012 due to e-crime caught my eye recently – particularly t...
Who is liable for the lost funds when fraud happens in a customer’s bank account through the illegitimate access/use of ATM or internet banking or mobile banking? Answer to the question depends on the...
The shifting landscape of providers offering banking services is likely to force the (till date) in-bred banking sector to make acquisitions outside, bringing in leaders with techno-business backgroun...
Google is trying to inject new life into its mobile wallet platform by launching a cloud-based version of the app that can be linked to Visa, American Express and Discover cards. Will it be enough? ...
Last week I argued that regulators need to get proactive if they are to reduce situations similar to that which engulfed Standard Chartered and those that are now threatening other major banks; in pra...